please feel free to contact us with your
question and we will be happy to
answer it for you.
You can call us at - (212) 382-2281
or
Email us : Shanno@Shanno.com
We accept MasterCard, Visa, Discover Card, Diner's Club and American Express.
You may also pay with a Bank Certified Check or Money order denominated in
U.S. dollars.
NOTE: Paying by Bank certified check or money order typically delays your order
about 5 to 7 business days. We have to wait until we receive your check or money
order and the funds must be cleared with your bank, before any merchandise can
be shipped.
2) Do I have to place the order online?
If you do not wish to place an order online you can call us at (212) 382-2281.
3) How long does shipping take?
We usually ship orders the same day if you place the order before 2 pm except for
special circumstances. Our orders are shipped via UPS and should arrive within
3-5 business days depending on the destination. If preferred, you can specify us
to send you your order via UPS Next day or Second day delivery but please
specify.
4) What are the shipping and handling charges?
Our company charges a Flat rate of $25.00 to ship to anywhere in the
United States. This flat rate is for ground shipping which take 3-5 days depending
on where you are located in the U.S.
There is an additional charges for Second Day or Next Day Air Delivery.
5) Do you do APO's?
Yes, we do APO boxes, They will be shipped through the United States Post Office.
6) Do you do insurance all merchandise sent out to the consumer?
Yes , we insure all merchandise that is shipped out by us. We would also
encourage our customers to insure the merchandise when sending it back for an
exchange. If customer chooses not to insure a product when sending it back to us
for an exchange and the merchandise is lost therefore the customer is responsible
for the loss of the merchandise.
7) How can I cancel my order?
Orders placed can be cancelled provided you CALL US or Email us before it
leaves our location.
